DeFalco’s Shipping Policy
 
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, please contact us and let us make it right for you.
We want you to return for future purchases and we want you to tell your family and friends about your great experience shopping at DeFalco’s.
Shipping Information
1. Minimum Order: $15.00 (excluding shipping and sales tax where applicable).
2. Shipping charges are extra. You will be charged what UPS charges us. Our web site will approximate these charges. We have found these estimates to be generally very close to the actual charges. If the shipping proves to be more than $1 less than the stated amount, we will refund the difference.
3. We ship UPS whenever possible. We have generally found them be faster and as affordable as the postal service, plus much easier to trace packages. UPS comes by our shop every weekday for regular pickup service.
4. Occasionally, for very small packages, we will make use of the postal service. This will be to speed your package and occasionally to save you significant amount of expense.
5. If you need product delivered to an APO or FPO box, please contact us and, we will ship by postal service.
6. Please note that we require a street address for delivery as UPS cannot deliver to a P.O. Box.  Please note: we do not ship out of the United States!
7. Texas residences must pay sales tax on non-food items (including shipping charges). The website will indicate which items are subject to sales tax and which ones are not.
8. You may pay by Visa, MasterCard, American Express, Discover, or PayPal. C.O.D. orders are not accepted.
9. Most orders will be shipped within 2 - 3 business days (often less!). Your patience is appreciated!
If you are not satisfied, please contact us and return the item for a full refund, including shipping.

We guarantee all items unconditionally.
Please contact: orders@defalcos.com for any questions regarding your order, or you may call us at (800) 216-2739. 
Thank you for your patronage!

Location

(in the shopping center next door to La Michoacana - O'Reilly Auto Parts at the other end)
 9223 Stella Link
Houston TX 77025
 Phone (713)-668-9440  Phone (800)-216-2739 

 

STORE HOURS
Monday - Wednesday & Friday 10 - 6
Thursday 10 - 8
Saturday 10 - 5
Sunday 12 - 4